Occasionally, a frame or lens will be defective. When that happens, you can rest assured that we’re here to help. If the problem occurs within the manufacturer’s warranty period, we will help facilitate the repair or replacement. However, as with other products, if the breakage or defect is due to accidental damage, the manufacturer will not cover the repair.
You can count on us to assist with frame and lens warranties. Keep in mind, however, that scratch-resistant is not the same as scratch-proof. Still, we understand that life happens, so if your lenses are accidentally scratched within the first year, we will replace your lenses, one time, at no charge.
It’s a good idea to have a back-up pair of eyewear since some manufacturers take a few weeks to assess the defect.